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Account Usage "New and Improved?" version

Level 1b

I have opted for an "NBN cable broadband S bundle" that has a data usage ceiling rather than unlimited data .. so I need to keep an eye on my usage. When I check my account data usage figures for the current period I see a large bold 12-point white on violet figure with the label "Usage" above it.

Below it is a bar graph labelled "Comparison Graph", with a tiny (<8-point) font violet usage figure above the bar for the current period. As far as I recall over several years, the two usage figures have been identical, (although I may be wrong).

At present the upper "Usage" figure shows 238.450MB while the bar graph for the same period shows shows 1550.15MB. Now I'm told by TPG that the upper figure is only uploads and the lower (bar label) is the total. There is no indication of this difference in the labels.

If this is the case, then the label "Usage" should read "Upload Usage". Better still, surely the total usage shold be shown clearly rather than as a tiny bar label in the graph.

It would appear the the "New and Improved " version needs some more improvement!

3 REPLIES 3
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Moderator

Hi @pjl1946 ,

 

Welcome to the community!

 

We'd like to clarify if you're checking the data usage using our TPG mobile application, if so our TPG mobile application is currently under development and we yet to receive a release date for the new version.

 

We did an article that you may find helpful, this will guide you on how to check your online usage. Feel free to visit this link.  TPG My Account - Checking your calls and usage online

 

Cheers!

Level 1b

@Shane wrote:

Hi @pjl1946 ,

 

Welcome to the community!

 

We'd like to clarify if you're checking the data usage using our TPG mobile application, if so our TPG mobile application is currently under development and we yet to receive a release date for the new version.

 

We did an article that you may find helpful, this will guide you on how to check your online usage. Feel free to visit this link.  TPG My Account - Checking your calls and usage online

 

Cheers!


Hi Shane .. no, not a mobile, just a PC.

Could you please read my original post again carefully.

In response to your suggestion ...

The "TPG My Account - Checking your calls and usage online" leads the user to  the much older version of this utility. The old version does not produce a running total, and so requires that you'd have to punch the column of individual session usage figures into a calculator and add them up. This is patently silly. The "New and Improved" option has the running total for the billing period along with the bar graph .. which is fine were it not for the fact that the "Comparison chart" bar label and the line above headed as "Usage" show entirely different figures.

I am just seeking clarification why this is so, that is, what do each of the different values really mean, and suggesting that appropriate labelling of each would be helpful.

Best Regards

Moderator

Hi @pjl1946 

 

We thank you for raising this with us and we apologise for the confusing information posted on our site.

 

We have escalated this matter to the relevant team to be corrected.

 

For now, you may check the 'Check your account usage' site to view your remaining data while the 'new and improve' version is still being improved.

 

Regards,

BasilDV