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Cancel internet at the end of billing period

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Level 1b

I wish to cancel my internet account at the end of this billing period and not get charged for the next. I either get cut off by the line or I am on hold for 30 minutes and eventually cut off.

4 REPLIES 4
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Moderator

Hi @harlequin24

 

Welcome to TPG Community! 

 

Apologies if you were not able to reach our support queue yesterday as we have experienced an unplanned outage which affected both our phone and internet services.

 

We're sorry to learn that you wish to disconnect your services with us. I will need to arrange a call back to be made from one of our Accounts Specialist to assist you with your concern. 

 

May we know your most convenient time to receive a call? 

 

 

Regards,

Ahra_G

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Level 1b

tomorrow (31/1/20) during business hours please.

Level 1b

Tomorrow (31/01/20) during business hours please.

@Ahra_G wrote:

Hi @harlequin24

 

Welcome to TPG Community! 

 

Apologies if you were not able to reach our support queue yesterday as we have experienced an unplanned outage which affected both our phone and internet services.

 

We're sorry to learn that you wish to disconnect your services with us. I will need to arrange a call back to be made from one of our Accounts Specialist to assist you with your concern. 

 

May we know your most convenient time to receive a call? 

 

 

Regards,

Ahra_G


 

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Moderator

Thanks for confirming, @harlequin24

 

I've organised a call back tomorrow, 31 January 2020 between 10AM-11AM QLD. 

 

Feel free to let us know should you have further queries. 

 

 

Regards,

Ahra_G