TPG Community

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Cancel service

Level 1

I sent an email to cancel my service 3 days ago but have yet to receive a reply. I do not need to talk to anybody on the phone trying to get me to re-sign I just need to know this has been actioned. Please use email for all future correspondence.

Regards

2 REPLIES 2
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Moderator

Hi @davjaswil11,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

Before we can proceed with your request, we need to have a specialist call you to discuss the matter and for the security of the account.

 

Please PM us your best contact number and most convenient time to receive a call so we can organise for a contact to be made. Thank you.

Moderator

Hi @davjaswil11, we can see that our Escalations Team has been in touch via email and discussed the status of your request.

 

Should you have further queries, you may contact the case officer directly via return mail.

 

Let us know if we can be of any assistance. Thank you.