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Charging me money even after disabled my internet then refused to give me refund?

81795684
Level 2

They are doing exactly the same to me as well

I been sign with optus at 26/03/2020 and tpg still charge my money form last year until 21/07/2021

I check that will be at least $1350. they didnt provid any service after i sign with optus and they dont want give that money back.

Shane
Moderator

Hi @81795684,

 

Welcome to the community!

 

Thanks for raising this to us, I would love to help raise this with our Account Specialists and request investigation for the refund. To better understand the situation, shoot me a private message with your account details (Username/Customer ID together with the address on file).

 

Also include your best contact number and preferred time.

 

How do I private message (PM) in the community

 

Regards,

 

 

They are doing exactly the same to me as well

I been sign with optus at 26/03/2020 and tpg still charge my money form last year until 21/07/2021

I check that will be at least $1350. they didnt provid any service after i sign with optus and they dont want give that money back.