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Fee for maintaing old email addresses

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Level 2

Hi All,

Have been signed up for almost 20 years, in that time a plan was changed addresses and upgraded. As part of that old email addresses were then kept by charging a maintenance fee every 3 or 6 months i believe.

Its time to roll into the NBN so my question is can these email addresses be now all just included under the one plan. I hope so as if not i may as well just scrap the addresses and start fresh with the provider that suits which may actually be cable rather than NBN

4 REPLIES 4
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Moderator

Hi @DeanoBravo,

 

Welcome to the community!

 

We appreciate you being one of our loyal customers. We'd like to have one of our Account Specialists contact you to discuss the details about consolidation of your e-mail address and if it is possible.

 

PM us your account details (Username/Customer ID) together with your best contact number and preferred time.

 

In case you need a reference: How do I private message (PM) in the community

 

Cheers!

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Level 2

Thanks Shane, i have done as you suggested. Appreciate the response

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Moderator

Hi @DeanoBravo

 

Thanks for sending your account details.

 

We'll arrange a call from our Accounts team between 7PM - 8PM today for further discussion.

 

BasilDV

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Moderator

Hi @DeanoBravo,

 

We understand that our Accounts team has been in touch and we are saddened to know your decision to terminate the service with us.

 

The details will be discussed with you tomorrow as scheduled.

 

If you need further assistance, please let us know.

 

BasilDV