How do I get a refund on my prepaid balance?

[Sophia1]

I added a prepaid balance by mistake as I thought I had ran out of data, but turns out it was another issue. I want a refund of this as I am on a plan and will not need the prepaid balance. How can I go about getting my money back? 

Thanks, 
Sophia. 

[Daisy_Dhen]

Hi @Sophia1 , thank you for contacting us.

Please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and look into this.

To send a PM, please refer to this link: How do I private message (PM) in the community