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How do I get a refund on my prepaid balance?

Sophia1
Level 2

I added a prepaid balance by mistake as I thought I had ran out of data, but turns out it was another issue. I want a refund of this as I am on a plan and will not need the prepaid balance. How can I go about getting my money back? 

 

Thanks, 
Sophia. 

1 REPLY 1
Dhen_S
Level 2

Hi @Sophia1 , thank you for contacting us.

 

Please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and look into this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community