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I added a prepaid balance by mistake as I thought I had ran out of data, but turns out it was another issue. I want a refund of this as I am on a plan and will not need the prepaid balance. How can I go about getting my money back?
Hi @Sophia1 , thank you for contacting us.
Please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and look into this.
To send a PM, please refer to this link: How do I private message (PM) in the community