TPG Community

Get online support

I see that Tpg has billed me again

Peeone
Level 2
While I wait endless for support - my wifi modem has not worked for 2 months and I have Been waiting for a callback to assist me but ... no call yet bank deduction really not happy
4 REPLIES 4
Riezl
Moderator

Hi @Peeone 

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. 

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on these links:

 

Troubleshooting No Internet Connection
Wi-Fi troubleshooting steps - No Internet/Connection
 

If the issue persist, please send us your Customer ID or username via private message so we can check the status of your service. 

Peeone
Level 2
A 2 month outage???!!! Yeah right

I spoke to Tpg who were going to have someone call me back.... still waiting...

Check for an outage what a laugh
Shane
Moderator

Let us know how it will go.

 

 

A 2 month outage???!!! Yeah right

I spoke to Tpg who were going to have someone call me back.... still waiting...

Check for an outage what a laugh
BrianWolfe
Level 2
Your information is very interesting. Thank you for sharing