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MOBILE ACCOUNT BILLINGS FOR 0421642735 AND 0450095167 ON $1.00 PER MONTH

nicnikok
Level 2

09 DEC

TPG Internet PTY LTD North Ryde

0144

$69.99 More Info Press to show or hide

09 DEC

TPG Internet PTY LTD North Ryde

0144

$10.00 More Info Press to show or hide

08 DEC

TPG Internet PTY LTD North Ryde

0144

$1.00 More Info Press to show or hide

04 DEC

BETTER CHOICE MALAGA MALAGA

0144

$43.02 More Info Press to show or hide

01 DEC

TPG Internet PTY LTD North Ryde

0144

$9.36

Dear TPG:  I see a charge on the my Visa Credit Card ending with 0144 as above. 

1) I do not dispute the $69.99 as its for my internet. 

2) I want to know why you charge me for forwarded calls when I already told you I do not want any voice mail to be forwarded to me and therefore eliminate that charge completely for my two mobile phone: 0421642735 and 0450095167. 

3) I want to be charged for SMS messages that I sent to any phone only using my two mobile phones. 

4) I do not use any data except for emergency purposes only and I made sure I close them after use so that I do not get charged for any continuing use of data. 

5) I know I am eligible for 50mb of free data for each of my two mobile phones. 

6) I have monitored the use of my data on the two mobile phones and often get charged for not usingthem at all. 

7) I want TPG to be honest with me about charging me for unused data for my two mobile phones. 

8) If there is any dispute about my unused data, the only reason is that the measurement for the unused data is inaccurate. 

9) Please answer me specific to each items above because I do not get any accurate answer from TPG and as a result I am confused. 

Cheers

NICHOLAS N CHI.  

 

1 REPLY 1
Shane
Moderator

Hi @nicnikok ,

 

Thanks for raising this to us. I was able to locate the account using the posted details, please shoot me a private message with your best contact number and preferred time. We'll have one of our Account Specialists contact you to discuss details about the charges on the account.


How do I private message (PM) in the community 

 

Regards,