Welcome to the community!
We regret to hear that you've decided to cancel the account.
Please shoot me a private message with your TPG username or customer ID number along with the best email address to contact you and the reason for your decision.
Thanks for your PM.
As noted in the email reply that you received, this has been forwarded to an Account Specialist to assist you with your request.
Since you mentioned that you prefer not to be called via phone, I'll advise the Account Specialist to contact you through email instead.
Can you please ensure my line is released ASAP? Until now my new provider still cannot provide the service because they said that the line is not released from the FRONT and BACK end. That way the line/port will be available for other NBN service provider.
Thank you very much for your help.