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We have already made a follow up with our Accounts Team, @winner.
You will receive a confirmation via email as soon as the matter has been processed and finalised.
Please just release the line and enable me to transfer out first.
Thank you very much.
So when will I get the cancellation confirmation email? It's been over 2 days already since I requested cancellation.
Thank you very much for your help.
We chased this up with our Account Specialists Team, please expect an email confirmation within the day. We apologise for any inconvenience.
Let us know should you require further assistance.