Welcome to TPG Community!
I checked the account and learned that you were able to speak with our Tech team. The issue was the configuration of the modem, it seems the password that was saved was incorrect.
I can detect that the internet is already working after changing the password on the modem.
Should you need any assistance, please let us know.
Gee you are lucky to get your change so quick, i am on my 6th buisness day of waiting to change from 25 plan to 50. Told that nbn or TPG has problems .. Been with TPG for around 12 years not a lot of trouble untill nbn came on the scene....waiting waiting....
Thank you for your comment. I checked the account and seen that this is being monitored by our Change of Plan team. I'll chase this up with them and have someone to contact you within the day for more update from NBN Co.
Thank you for your feedback. Please be assured that we take a genuine interest in all customer feedback, often implementing solutions to improve our service.
Should you require any assistance, please let us know.
I understand that our Change of plan team has been in touch and was informed that our provisioning team has sent a follow up to NBN Co and requested for it to be prioritised.
Our sincere apologies for the delay as we are dependent on our wholesale provider to update the speed of the account, therefore we are subjected to their time frame. You will be contacted once we received the update from NBN Co.