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Ongoing battle to cancel service

brookpark351
Level 2

Good afternoon, Team TPG.

 

I have sent several requests to cancel a service, but am not getting a response. Each communication has been sent to "cancel@tpg.com.au", as per instructions provided by a TPG representative. How can I cancel my service, and seek an account credit for billing that continued from the date of the first email?

 

May please have some confirmation that this case is being examined? 

2 REPLIES 2
brookpark351
Level 2

I HAVE STILL YET TO GET A RESPONSE!

 

YOUR APP DOES NOT PROVIDE A CLEAR AVENUE TO CANCEL!!!

Riezl
Moderator

Hi @brookpark351, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community