Over charging

[Lesleyduncs1]

I have not had service from you since 1st October and yet I have been charged on 8th October then on November 8th you tried to take payment again. I cancelled that one and emailed and today you have tried to take a payment from me for a partial month of November even though you had a payment for October when you weren't providing service! I was expecting a refund not extra charge!

[Shane]

Hi @Lesleyduncs1,

Thanks for raising this to us. We're sad to know that about the unwanted charges on the account, particularly when it has been cancelled since the month of October, we chased this with our Account Specialists Team and arranged them to contact you tomorrow for further handling. We apologise for any inconvenience. 
 

Regards,

[Shane]

Hi @Lesleyduncs1,

We've seen that you have been in contact with one of our Account Specialists Team and discussed details of the charges on the account. Let us know should you require further assistance.

Regards,