Port TPG Home Phone number to a VoIP provider

[skcheong]

I'm cancelling my ADSL2+ with Home Phone Bundle at the end of the next billing period and have notified the Accounts & Billing team via the MESSAGE US button on the TPG Contact page.

Before the cancellation takes effect, I intend to port my Home Phone number away to a VoIP provider. I have a couple of questions:

• Is anything required to be performed by TPG before I submit a port request with the other provider?
• Will my ADSL2+ service continue to work if my Home Phone number is ported before the end of the next billing period?

Thanks.

[Shane]

Hi @skcheong ,

Welcome to the community!

We're sad to know that you're considering to cancel the service with us. We did not receive a message in regards with your account details. We'd like to have one of our Account Specialists to contact you to discuss details of cancenllation.

For reference: How do I private message (PM) in the community 

• Is anything required to be performed by TPG before I submit a port request with the other provider?
  - There is none, all porting procedure will be provided by your next service provider.
• Will my ADSL2+ service continue to work if my Home Phone number is ported before the end of the next billing period?
  - Yes, there service should work even the home phone is already ported to a different provider.

Regards,