Porting Out from TPG to Other Network

[naqvih08]

Hi Tpg team,

I intend to port out my postpaid number from TPG to other network. What can be done if I am already charged for month in advance, what is the process for refund?

[Angeli]

Hi @naqvih08,

Thanks for reaching out to us.

If you have ported out your TPG mobile number before the start of your next billing cycle, the advance payment can be reversed. You can private message to us the following, so we can endorse your refund request to our Mobile Billing Team:

TPG mobile number:

Account holder's name:

Date of birth:

How do I private message (PM) in the community

Regards,

Angeli