Pre paid balance refund

[antodinata]

I have just ported my number out from TPG and I have a prepaid balance of close to $500 because I have roaming enabled. Now, I received an invoice from TPG with a charge of $11 for porting out fee. It doesn't mention anything about my pre paid balance. Also unable to login to my TPG account anymore. So, would TPG refund my pre paid balance?

[Angeli]

Hi @antodinata, 

Kindly send us a private message with your TPG mobile number and we'll check on your prepaid balance status. Also, the $11 port out fee is included in the agreed terms when you signed up with us. You may refer here, https://www.tpg.com.au/sites/tpg/files/doc/Brochure-TPG-Mobile-SIM-Only-Plans.pdf.

How do I private message (PM) in the community
 

[Angeli]

Hi antodinata,

We'd like to inform you that your case is still under review and further updates will be provided soon. We're sorry for the delay and appreciate your patience.

All the best!

[Angeli · Accepted solution]

Hi @antodinata, 

The refund for $497.42 is already in progress and this should reflect on your credit card within 3-5 working days. 

Cheers! 

[antodinata]

Refund received.

Thank you.

[Angeli]

You're most welcome, @antodinata. Cheers!