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Service barred

Level 1a

Hi,

My service was barred during last months billing period due to exhausted data. Now it has rolled into the current billing period and it still hasn't enabled data and all outgoing calls are blocked, I can only send text messages. My account on TPG website doesn't show that it has been barred so it should be working but it is not.

Can I get someone please look into this.

Thank you.

1 REPLY 1
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Moderator

Hi @jacom45,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that you have been in touch with our Mobile Email Team.

 

They have tried to contact you today, but to no avail. We'll have one of our Mobile specialists process a callback before 12pm NSW Time.

 

Should you have a preferred contact number and time, please send it via private message. Thank you.