TPG billing cycle and advance payments explained
This article will help you understand:
When does my billing period start?
Your monthly billing cycle starts from the date your service is activated. For example, the date your internet service is installed or your mobile phone is activated.
Your billing cycle does not necessarily start from the date your sign up with TPG and we debit your installation fees.
How do I check my billing cycle start date?
You can check your billing cycle via TPG My Account at https://www.tpg.com.au/account.
Tip! For help with using TPG My Account, check out this Community article.
→ For Internet services (Including Home Phone bundles)
→ For Mobile services
Why does TPG charge 7 days in advance of my billing cycle renewal?
TPG services are prepaid and each monthly period of service needs is paid in advance.
We will automatically debit payment for your next billing cycle 7 days prior to your billing cycle ending.
There's a few reasons we have this business model and it's all about ensuring we continue to be able to offer the best value services to our customers.
What should I do if TPG if payment is not successful?
Occasionally our attempts to debit payment may not be successful, perhaps you had some other unexpected bills causing insufficient funds at the moment we tried to debit, or your existing credit card has expired. To quickly and easily re-process the payment follow the instructions at https://www.tpg.com.au/support/retry-payment.php.
How can I update my Credit Card or Direct Debit payment details?
To update credit card details you can follow this community article: https://community.tpg.com.au/t5/Accounts-and-Billing/Video-Updating-your-credit-card-details/m-p/717...
I recently switched my two mobile accounts from Telstra. A major reason for this move was to ensure that I could have account payments directly debited by TPG on the 5th of each month. Having read the TPG policy above I estimated that I would need my billing cycle to start on the 12th of each month. I entered into contract and the TPG operator asked that I do not activate the new SIMS until the 5th of the month. This seemed strange and I enquired if this activation date would result in auto billing payments to occur on the 5th and I was assured that it would. Yesterday I noticed that auto payments started. I rang TPG and a very professional representative stated that the Billing cycle had started on the 5th not the payment cycle date. I offered to advance pay the part month difference to correct the alignment issue but was refused. The only solution was to wait until contract end in June and reapply. Strangely, the same problem existed for my TPG NBN account and the representative immediately offered to fix the problem if I made a once off part month payment of $15.80 which I accepted. What steps do I need to follow to correct the payment cycle on my two mobile accounts. The only other offer the representative offered was for me to cancel the autopayment and make manual payments on the 5th and risk the termination of services due to late payment. This option is too risky. Why is the TPG mobile department so inflexible when the TPG NBN service is so accommodating?
yes, I gathered that from my discussion with the TPG rep. Worthy of note is that it cannot be changed automatically or any other way either. Lesson learnt - don't believe what the sales rep says and ensure you fully understand the contract before activation. I actually think the initial rep did not understand it either. It is also strange that the problem cannot be fixed by offering more money. I guess I am stuck with TPG now and hopefully free up in 6 months time. Never mind