TPG cancellation experience - 30 days notice

[Riezl]

Hi @Linatawee, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and look into this. To send a PM, please refer to this link: How do I private message (PM) in the community

[Linatawee]

I did received e-mail from account team (Lyra User ID 17484) and I replied an e-mail to that team again for asking about my refund and no on replied. It has been more than 3-4 business days from the 6th of March and I have not received my refund yet.

[Shane]

Hi @Linatawee,

Thanks for raising this to us, we will raise this to our Account Specialists Team for follow up and request for urgent feedback.

Regards,

I did received e-mail from account team (Lyra User ID 17484) and I replied an e-mail to that team again for asking about my refund and no on replied. It has been more than 3-4 business days from the 6th of March and I have not received my refund yet.

[Shane]

Hi @Linatawee,

Our Account Specialists Team tried to contact you yesterday but no avail. The refund details has been sent via email, let us know should you require further assistance.

Regards,

I did received e-mail from account team (Lyra User ID 17484) and I replied an e-mail to that team again for asking about my refund and no on replied. It has been more than 3-4 business days from the 6th of March and I have not received my refund yet.

[leehaw00]

Hi @Shane 

Good day. I have the same experience as described by earlier posts - I switched my NBN to another provider after my contract period ends, and was surprised to find out I was charged 30 days notice period even though the switch happened on the same day I signed up with the other provider.

I checked all sign up and welcome emails I received from TPG but none of them mentioned anything about a 30 days notice period after contract ends. Would you be able to assist for a refund process? My account username is "xxxxxxx".

Thanks and regards,
Lee Haw Ong

[Riezl]

Hi @leehaw00, we have raised your concern to our Accounts Team and one of our account specialists will be in touch within 24 hours to address the matter. Kindly await further feedback through Email or phone call.

[DexterB]

I seem to be collateral damage of the same problem.
I am not even a TPG customer, but cannot get my ISP connected to my address because the PREVIOUS tenant didn’t give the 30 day notice mentioned in the T & C fine print.
My chosen ISP can’t connect because TPG is “hogging” the connection.
I’m guessing that the previous tenant imay also be questioning or disputing the 30 day charge
TPG won’t talk to me because it’s not my contract. My ISP won’t do anything because they won’t tamper with another providers connection.
Is there anything I can do, other than contacting the Telecommunications Ombudsman for intervention on the grounds of discriminatory behaviour?
Any thoughts?

[Ahra_G]

Hi @DexterB, 

ISPs are reseller of the NBN services. If a certain connection or port is not available, it means that an existing service is still present or still in use. Any ISP should be able to provide you with the information whether or not a certain address is available for NBN service otherwise, they will not offer it. 

Furthermore, each ISPs has their own specific Terms & Conditions regarding cancellation of services; thus it is best to discuss your concerns directly with the ISP that you wish to be connected with. 

Regards,

Ahra_G

[DexterB]

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@Ahra_G wrote:

Hi @DexterB, 

ISPs are reseller of the NBN services. If a certain connection or port is not available, it means that an existing service is still present or still in use. Any ISP should be able to provide you with the information whether or not a certain address is available for NBN service otherwise, they will not offer it. 

Furthermore, each ISPs has their own specific Terms & Conditions regarding cancellation of services; thus it is best to discuss your concerns directly with the ISP that you wish to be connected with. 

ISPs are reseller of the NBN services. If a certain connection or port is not available, it means that an existing service is still present or still in use. Any ISP should be able to provide you with the information whether or not a certain address is available for NBN service otherwise, they will not offer it. 

Furthermore, each ISPs has their own specific Terms & Conditions regarding cancellation of services; thus it is best to discuss your concerns directly with the ISP that you wish to be connected with.

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Thank you for re-stating the bleeding obvious.

I'm hoping that the Telecommunications Ombudsman will see it somewhat differently. No service provider should be permitted to provide a NBN service to my legally rented property without the consent of the occupying tenant(s).

[Babul1000]

I cancelled my sim card.. 80132891