Just to give you some background on this matter:
I hope TPG can understand the inconvenience and poor customer service I was provided with. REQUEST TO TPG
I will expect a response and course of action within 2 business days. Regards,Mat
Welcome to the community!
We are able to locate your account using your given details. From what we gathered, you placed the order online without the Unit number. The records of NBNCo showed that the address already has NBN service which is why we encountered an error
Our Provisioning Team contacted you on March 27 to discuss this and you advised us that the address is subdivided into 2. We then raised your full address (which includes the unit number) to NBNCo to get a location ID that we can use to process an order. However, NBNCo advised that we can't proceed yet because of lack of infrastructure to complete the installation to your specific address. As of this time, your address is not yet serviceable for the NBN.
Our team tried to check if we can install ADSL service in your area, unfortunately the installation cannot proceed due to limitation of infrastructure and the application was rejected.
We've noticed that you raised this same issue with our Email Support Team and this has been raised to one of our Complaints Resolution Case Manager for further handling and investigation.
We will pass this on to them and request for immediate feedback,updates will be provided via email or phone call.
We apologise for any inconvenience. Let us know should you require further assistance. Cheers!