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Why does TPG need 30 days notice to cancel an ADSL connection? I mean I have tried twice.

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Level 1a

Why does TPG need 30 days notice to cancel an ADSL connection? I mean I have tried twice to cancel this service and neither person seemed interested in explaining why TPG needs a full month extra payment for a service that will never be used. It takes a tech 10 minutes to tap a few keys. I think this is just a way of getting people to stay with TPG. So why 30 days?

1 REPLY 1
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Moderator

Hi @4435438

 

Welcome to Community! 

 

We appreciate your concern. The said notice is indicated under our Terms & Conditions. You may cancel the service by giving TPG at least 30 days written notice and you must pay for the service until the end of the notice period. 

 

You may refer to this link for more info: http://tpg.com.au/terms_conditions/ull_no_voip

 

I've managed to locate your account and it shows that you have been assisted by one of our Accounts Specialists. 

 

Should you still require further assistance, please feel free to let us know. 

 

 

Regards,

Ahra_G