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Hi, I have been trying to make a payment on an invoice for 3 days. Debit card details are correct with adequate funds but the account is rejected.
I have two other accounts plus NBN attached to direct debit and have no trouble, I thought the account in question was also attached to Direct Debit but was told no.
I would like this account also attached to Direct Debit and require advise how to fix everything up please.
Many thanks.
Robert
Hi @robertwalters19,
If you are attempting to settle your Mobile service, kindly refer to the following articles on how to update/make payment via the New My Account:
Otherwise, send us your TPG mobile number, account number or customer ID via private message so we can assist further.
Thanks!
Ahra_G
Hi, I have been trying to make a payment on an invoice for 3 days. Debit card details are correct with adequate funds but the account is rejected.
I have two other accounts plus NBN attached to direct debit and have no trouble, I thought the account in question was also attached to Direct Debit but was told no.
I would like this account also attached to Direct Debit and require advise how to fix everything up please.
Many thanks.
Robert