Welcome to TPG Community!
We were able to locate your account using your community details and tested the line.
We weren't able to detect any fault within the copper network and it appears that the modem is getting a good sync speed with 9.6Mbps Downstream and 1.02 Mbps Upstream.
If you are using a WiFi connection to test the speed, it is possible that the signal is being interfered by some frequency. We've created an article that will guide you on how to improve your home network. Click here.
We've also created an article that will guide you on how to troubleshoot a slow speed issue. Here's the link.
If the issue persists, please let us know and will check it further.