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Archer VR1600v internet connection dropping out

Level 1b

The internet connection keeps randomly dropping out on my Archer VR1600v. 

It dissapears for several minutes then comes back without reset or reboot.

Do I have a connection problem
?

2 REPLIES 2
Level 1b

I get the same issue on my Archer VR1600v v2. What are we to do? I just reboot this. But it

it's very annoying.

Highlighted
Moderator

Hi @mhydeski, we have located the account using your community details. We can really see an indication that your connection is dropping out, thus we have escalated this to our Engineering Team for further investigation. You will be contacted by the case engineer via SMS or a phone call to discuss the progression of the case.


Hi @jayell, we have also located an account using your community details, but we'd like to make sure that we really got the right one. Please PM us your TPG customer ID, username and complete address.

 

To send a PM, please refer to this link:How do I private message (PM) in the community