Welcome to the community!
We regret to inform you that your request is not possible as your NBN service is being supplied on a prepaid basis; thus, non-payment will lead to account inactivity. May I know the reason as to why you are unable to make a payment on time?
Hello i am wondering if i can get an extension on my bill until the 20th of may.
Username is : xxxxxx
You may contact our Financial Hardship team by emailing email@example.com or calling 1300 056 356:
The earlier you contact us, the better. Discussing your situation gives us the opportunity to help you manage your financial hardship and keep your services connected. We endeavour to act with compassion and sympathy, and to accept reasonable arrangements, taking into account each customer’s individual circumstances and the services supplied
For more information, please visit https://www.tpg.com.au/terms_conditions/financialhardship
Can pay by the 10