CANCEL MY ACCOUNT NOW

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renegademstr
Level 2

I'm trying to get my account canceled as well, the chat tries to transfer and im left there all alone...talking to myself...

 

I would not suggest contacting your bank to stop the charges because this could lead TPG to log a default under your credit file, go to Obudsmen or Consumer Affairs. at least they will have to refund you.

mariabuttery
Level 2
Same. I have been trying since 14 March. I have an empty apartment as the tenant moved out and have tried everything including staying online for hours on the chat to try and get them to help me. They just keep transferring me from one Bot to another and then I get disconnected so the next day I try again. And they keep charging me. I have reported them to the Ombudsman which will be reviewed before 30 April. I suggest you do the same.
nandanc
Level 2

I called them, spoke to them, got transferred, they dropped my call. Infuriatingly I finanlly got someone to send all this through email. 

 

Use this link https://cyberstore.tpg.com.au/your_account/cancel.php 

Deletemyaccount
Level 2

Please also terminate y contract and delete my account

And stop charging me, I no longer live at the address of my contract and have a new (far better) provider

 

Thanks

Deng5725848
Level 2

YES I NEED CANCELLATION SINCES ARE NOT GOING TO REOPENED FOR 24HOUR

 

archaeore
Level 2

I relocated to a tiny remote town for work and ordered TPG over a month ago. I have the NBN cable, they sent me the modem, but STILL waiting on service!?! I'm going mad here, I can't work, I'm tethering of my iPhone which is hopeless, I can't get in touch with any customer service, i've tried emailing, tried the the online chat endlessly and only got through once and the person wouldn't respond to me! I'm at a total loss as to what. to do, I wish i have NEVER gone with TPG! How to I cancel and get a REFUND for this service? Going to go with Telstra instead this is insane. 

dilfuzam79
Level 2

I need my account cancelled as well. But the live chat pertaining to move house is permanently busy and noone would speak to me. I need this account number 6368419 cancelled now and not be charged next week!

 

thank you!

RajenS
Moderator

Welcome to TPG Community!

 

We introduced the New TPG app for Mobile, please download the app, now on you can do many things, easily from your app.
plan upgrade so easy now on. 

 

Download links
– iOS: https://apps.apple.com/us/app/my-tpg/id1506559433?ls=1
– Android: https://play.google.com/store/apps/details?id=com.tpg.dev

 

If you still got issues

Please PM me your TPG username, CID or mobile phone number so i can look at your service\.

kind regards

I

 

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