Hi @kjeahn12, we regret to know that you'd like to cancel the service. We have tried to locate the account using the details you have provided, but we were unable to find a match.
Please PM us your TPG customer ID, username or home phone number so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi @kjeahn12, thanks for providing the details via PM. We have arranged an account specialist to contact you between 4:30PM and 7:30PM VIC today to address this concern.
Should you have a preferred contact number and time, please send it via PM. Thank you.