TPG Community

Get online support

Change of plan timelines

sdcarey88
Level 2
How long does it take for a change of plan speed increase to take effect. We haven’t seen any email with a confirmation that the changes have occurred. Went from NBN12 to NBN 50. It’s been approx 30 hrs or so since request was done over the phone.
1 REPLY 1
Riezl
Moderator

Hi @sdcarey88 ,

 

Change of plan  takes 1-3 working days to process. If you have not received a confirmation through email, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community