Change plan

[aishahau75]

I have waited almost 2 weeks now on an upgrade from 50mbps to 200mbps. The first call from the order had me wait 4 days. It's now forever ago and I've been on hold for every single call. What in the world is taking so long?!

[BasilDV]

Hi @aishahau75

Welcome to the Community!

We were able to locate your account and learned that you've been in touch with our Tech team.

Since the upgrade has been applied, they've advised you to test the speed via 5G band network.

You've confirmed that you are getting the upgraded speed.

Let us know if you need further assistance.

BasilDV