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Chariot internet decommissioning... implications?

JBMarigold
Level 3

Good morning all,

 

I have received the following email from Chariot this morning - see below.

I have TPG NBN/phone and my original Alphalink ( then Chariot) email address is continuing through them. Will my email address continue to function through TPG or do I now have to change address and advise thousands of recipients?

 

"Please be advised that Chariot Internet will be decommissioning its Dial-Up Internet and Email services because its equipment can no longer be supported. As a result, from the date below your Dial-Up Internet and Email services will be disconnected.

Your Dial-Up Internet and Email service disconnection date: 2/07/2022"

 

7 REPLIES 7
Angeli
Moderator

Hi @JBMarigold

 

The Chariot server has reached the equipment’s end of life and will be decommissioned. If you need more info, please contact Chariot. 

 

Regards,

Angeli

JBMarigold
Level 3

Hi Angeli,

Thanks for your reply. I get the decommissioning of the Chariot server but my @alphalink email address has continued over with TPG since joining the NBN with them (as the parent company of Chariot.) What I don't know/understand is whether this arrangement continues with TPG regardless of Chariot's status.

Cheers.

Angeli
Moderator

Hi @JBMarigold

 

We'll arrange a callback with our Chariot specialist for this matter. Kindly send a private message with your preferred callback number and time. 


How do I private message (PM) in the community
 

Thanks,

Angeli

JBMarigold
Level 3

Hi Angeli,

 

The call back hasn't ever happened. Can you organise this further please?

JB

BasilDV
Moderator

Hi @JBMarigold

 

Our team tried to call you before to no avail.

 

Please send me a PM with your preferred time and best number to be contacted.

We'll arrange this again.

 

BasilDV

JBMarigold
Level 3

Hi Angeli,

I have still had no help with my query. You have two numbers for me, one of which is always accessible.

 

Can you either PM me a phone number for me to call you/someone directly, or advise whether an alphalink email address formerly owned by Chariot but now administered by and charged to TPG will be closing.

Jenny

 

Angeli
Moderator

Hi @JBMarigold

 

Please check the contact support here, https://www.chariot.net.au/contact.