Connection box

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Meganbourn
Level 2
I received my new modem today but I don’t have a connection box at my place. Can I get one sent to me?
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Accepted Solutions
Meganbourn
Level 2
Yes all is working thank you for your help!!

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5 REPLIES 5
Dhen_S
Level 2

Hi @Meganbourn

 

Welcome to the Community!

 

Please send us a PM with your TPG username or customer ID number together with the service address so we can further assist. 

 

Shane
Moderator

Hey @Meganbourn,

 

Just checking this thread, have you received an update from our Provisioning Team? If not yet, send us a private message with  your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.

 

How do I private message (PM) in the community

 

Regards,

 

 

I received my new modem today but I don’t have a connection box at my place. Can I get one sent to me?
Meganbourn
Level 2
I have had nbn guy come and fix the line but there’s still a connection issue. Have sent you a pm.
BasilDV
Moderator

Hi @Meganbourn

 

We understand that it is working after you configured your modem/router.

 

Let us know if you need further assistance.

 

BasilDV

Meganbourn
Level 2
Yes all is working thank you for your help!!

View solution in original post