Welcome to the community, @dweb
Sad to learn that you're having issues with the connection.
There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi TPG,
I'm currently experiecing a large number of drops outs per day, as log entries below show.
Can someone please look into this it's becoming very annoying?
NBN were out in the pit looking into a neighbors issue on the 16th Dec, problems seemed to continued from then.
Mon Jan 10 14:46:54 2022 daemon.notice netifd: Interface 'wan' has link connectivity loss
Mon Jan 10 14:46:55 2022 daemon.info pppd[17991]: Connect time 155.8 minutes.
Mon Jan 10 17:37:09 2022 daemon.notice netifd: Interface 'wan' has link connectivity loss
Mon Jan 10 17:37:10 2022 daemon.info pppd[25274]: Connect time 169.8 minutes.
Mon Jan 10 21:44:22 2022 daemon.notice netifd: Interface 'wan' has link connectivity loss
Mon Jan 10 21:44:22 2022 daemon.info pppd[30535]: Connect time 246.8 minutes.
Regards,
Dave
