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Constant short NBN Network Outages

robinsonlucia
Level 2

For 3 weeks now the service has been constantly dropping out constantly, ofter now every 15 minutes for 1 to 2 minutes a time and the trend has got worse over the last week. Also, the upload speeds are very often no more than 0,1 Mbp. 

2 REPLIES 2
Shane
Moderator

Hi @robinsonlucia ,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

 

 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

Regards,

 


@robinsonlucia wrote:

For 3 weeks now the service has been constantly dropping out constantly, ofter now every 15 minutes for 1 to 2 minutes a time and the trend has got worse over the last week. Also, the upload speeds are very often no more than 0,1 Mbp. 


 

Option1
Level 2

How useless are you people?

The issue is widespread and constant over months and all you do is flounder, flubber, deny, deflect, blame NBN, blame users.  One thing you DO NOT do is FIX IT!