I requested to move my internet service on the 31st of January, however two days ago I received an SMS saying that the installation will only happen on the 31st of March.
This means I will have no internet at my new premise for two months... This is devastating as both my partner and I work from home full time...
This has been a very poor customer experience.
I called on Monday January 25th to request connection at our new house on February 5th. I was not informed of any delays and was told I should have an installation date in 48-72 hours.
On Friday January 29th I hadn't heard from TPG so called to check on the status of the request. Again I wasn't informed of any delays and was told they would try to expedite the request so that we could have internet at the new house soon after we moved in.
Saturday morning I woke to an email from TPG saying our installation was scheduled for April 9th, more than two months after we move in.
I replied to the email that morning asking if this could be some kind of mistake. I haven't received a reply to that email.
Today I called to check if it was possible the date was a mistake. I was told that April 9th was the earliest we could be conencted but wasn't given a reason. They were going to pass me to the NBN connection team. As the wait time was 50 minutes I requested a call back.
While waiting for the call back I found this thread. I still haven't received a call back.
Like many people here I'm working from home and need an internet connection to do my job.
We're truly sorry for the inconvenience caused.
Like all other TPG Customers, everyone is affected by the equipment shortage for the NBN HFC service.
I'll organise a call back to be made from one of our Case Managers to contact you today.
I've detected that your connection is still working on the old address. Kindly confirm to the officer on when your move date will be.
I recommand to all of you having this problem to make an official compaint about NBN Co to Telecommunication Industry Ombusdman from the link below: https://www.tio.com.au/making-a-complaint
I don't think it has anything to do with TPG. It's NBN Co that put all of us in this situation and they have to pay for our lose.