Welcome to the community!
TPG is a prepaid service; your initial payment is comprised of an installation fee and your 1st month fee. By operating this way we are able to keep costs down to continue offering the best value deals possible to our customers. The installation process begins as soon as we receive these specified funds from the customer.
We'd love to help see the progress of the installation, to better understand the situation. Shoot me a private message with your account details (Username/Customer ID together with the address on file).
I bought nbn bundle $70 more than 2weeks ago but you did nothing. You already took my money from my account.I already complained a week ago then you said you going to connect internet in 48hours,but still do nothing.If you don't want me to your customer, give me my money back OK?
Welcome to the Community!
We were able to locate your account using your community details and checked the status of the order, but it's still in progress.
We'll chase this with our NBN service delivery team and have someone to be in touch with you via SMS/Email or phone call to provide further updates.
Let us know if you need further assistance.
I have applied to move home NBN and waited for the NBN connection for more than 3 weeks but TPG did nothing. I have called TPG phone staff and they ask me to wait for a message 24, 48 and 48 hours more than 3 times. Also, TPG already charges the fee in advance.
I have been using TPG for more than 6 years, it is really disappointing for us. How long can I receive a scheduled installation?
Apologies for the trouble this is causing you.
We rely on NBN to provide the therefore, we are subjected to their connection timeframe as well as scheduling.
The Case Manager is closely monitoring your case and should provide an update as soon as an appointment is reserved for the installation of your service.