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Dropouts and slow speed

cindyzhou
Level 2
Constant dropping outs. It is to a point that I am considering changing a internet provider. TPG, please look after your loyal customer and send some help.
2 REPLIES 2
Shane
Moderator

Hi @cindyzhou ,

 

Thanks for raising this to us. 

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

 

 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

Shane
Moderator

Hi @cindyzhou,

 

Thanks for sending me additional details, I ran an initial test to the service it shows connected for 1d 12h 24m, no drop outs were reported. We'd like to confirm what devices are affected with the issue.

 

Regards,

 

 

Constant dropping outs. It is to a point that I am considering changing a internet provider. TPG, please look after your loyal customer and send some help.