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Extremely Slow Upload speeds

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Level 2

Hello,

We're experiencing very slow upload speeds in Narre Warren, Vic, 3805.


The download speed is good at about 11.2 Mbps.

However the upload speed is only 0.9 Mbps.


Uploading Youtube videos and saving large files to the cloud etc. takes forever and sometimes aborts altogether.

 

What needs to be done to achieve a higher upload speed?

 

There are only 2 of us sharing this connection so we don't mind sacrificing some download bandwidwith in order to get acceptable upload bandwidth. As things are at the moment I feel that we were better off with ADSL+. 

 

Thanks so much for your help with this.
Regards,

John

 

http://tpg.speedtestcustom.com/result/5c5d69a0-f809-11e8-81bb-e984c45da45d
http://tpg.speedtestcustom.com/result/c0076540-f837-11e8-904e-bfa7e1ff8000

3 REPLIES
Moderator

Hi @318hwy,

 

Welcome to TPG Community!

 

We have located the account using your community details and we were able to check the status of your connection.

 

We are not detecting any fault on the line or network that may affect the upload speed, but we have arranged a technical specialist to contact you before 5pm NSW Time for assistance.

 

Should you have a preferred contact number and time to receive a call for troubleshooting, please send it via private message. Thank you.

Level 2

Hi Riezl,

A TPG technician contacted me yesterday and advised me that 1 Mbps is the maximum upload speed for my NBN plan (12 Mbps download speed).
So I'll be looking for a more suitable plan.

Thanks for organising the technician to contact me.

Regards,

John 

Highlighted
Moderator

You're always welcome, @318hwy

 

In case you need a reference for choosing the best NBN plan, you can visit this link.

 

Let us know should you require further assistance.

 

Cheers!