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FTTC Device The Light is Red now, No Internet since Wednesday

Level 1c

Hi Team,

I was enjoyed the NEW NBN for almost one Month, So far so good! However, Poorly my connection was off on Wendesday when i was back home at night, it was good in the Morning.

I rebooted the Good.

Power light = Solid Blue

Connection light = flashing Red.

DSL light = Flashing Blue

LAN light = off

Very struglling now, Whole family can't use my Mobile Phone internet all the time. Please fix it ASAP.

Have tried fixing it for one day.

Thanks for your help in advance.



Hi @Liangshan,


Welcome to TPG Community!


We have located the account using your community details. We apologise for the inconvenience this issue has caused you.


We have checked the status of your connection and it appears to be up and running now.


If the issue persists, please let us know so we can investigate further.

Level 1c

Thanks for your quick service.

All Good now. Apreciate for your fast response for this case.



Hi @Liangshan,


Good to hear that the service is now working.


Should you require further assistance, please let us know.