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FTTC NBN NCD Connection Light Flashing RED

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Thank you for the update and sharing the resolution of the issue that you've experienced.


If you need further assistance, please let us know.



Level 1b
Same story with me - connection (chain) light flashing red. And we discovered it after the return from the holiday, when modem was off for a week. Now technician is scheduled only on 30th... 4 days without internet!!! It is a disaster!

Hi @jleruohep


Welcome to the Community! 


We're sorry to learn about the interruption to your service. Based on the account I've managed to locate using your Community details, the issue is now raised to our Engineering team to assess the cause of the connection issue.


Furthermore, we rely on NBN Co to provide the service therefore we are subjected to their connection timeframe as well as repair scheduling. 


A tech appointment is all set on Monday, 30 December 2019, 8AM - 12PM to check on the line. Please ensure that either you or someone of legal age is at home during the visit. 


Should you have further queries, feel free to reply directly to the SMS sent by our Engineering team. 





Level 2
Having the same problem here, the connection has been a little bit rocky lately so I thought I’d try restarting everything and when I turned the power back on the connection light started flashing red. After looking through these reply’s it makes me a little more worried since it seems some people have had this ruin their internet for days.. if it’s still not working tomorrow morning I guess I’ll have to call up and get a technician out here. 😑

Hi @BenSmider,


Thanks for raising this with us.


We've tested the line and was able to detect a possible fault within the NBN network.


We've escalated the case to our Engineering team and an assigned Engineer will be in touch with you within 24 to 48 hours.


In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.