We'll make sure to take care of this matter internally, @chatswood.
The network improvement appears to be completed and we are now working on identifying any underlying issue causing the service disruption.
Our Engineering Team is now working on the case and they will be in touch as soon as the assessment is completed.
If there's a need to send a technician, you will be advised.
One of our Engineers tried contacting you to provide the faults update unfortunately no avail. Let us know your best contact number and preferred time, we'll have them call you have else Please call 13 14 23 to discuss the case.