Welcome to TPG Community!
We were able to locate your account using your community details and have run a remote test. We've detected some noise interference through the copper line which caused the issue with your service. We've made some adjustments to lessen this noise for the service to work properly.
We'll monitor your connection within 24 hours to make sure that everything will work as it should be.
Your service is looking more stable after the adjustment that I've made to your connection.
Should you require further assistance, please let us know.
Thanks for your help. The internet is much more stable now. However, we still experience some dropouts. They are a lot rarer than before though. Would you be able to have a quick check?