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High ping to Chinese servers

Sil3ent
Level 2

Hi Riezl, I sent the screenshots to Basil in a PM.

Riezl
Moderator

Hi @Sil3ent, are you able to PM me the screenshots instead?

Sil3ent
Level 2

Hi Riezl, 

 

Sure, I have sent you a PM.

 

Thank you.

Shane
Moderator

Hi @Sil3ent,

 

Thanks for sending us your details. We will have this investigated and updates will be provided within 24-48hrs.

 

Cheers!

Sil3ent
Level 2
Hi Shane,

I received a phone call earlier tonight, and they suggested to remotely restore my router to factory default. I agreed and when I got back home to test the internet, the internet is not working at all. Can you please help me out? I get a message (attached), on both android, iOS and the Mac. Thank you.
BasilDV
Moderator

Hi @Sil3ent

 

We understand that you were able to reach our Tech team yesterday and guided you with the configuration of the modem. The internet is already working and we would like to know if the ping issue has been resolved?

 

Kind regards,

BasilDV