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flytiger
Level 2
PING
8
ms
DOWNLOAD
75.1
Mbps
UPLOAD
15.5
test speed again
still no changes
 technical support team not able to help, 
very frustrated!!!
Shane
Moderator

Hi @flytiger

 

We will raise this to our Account Specialists Team for investigation with the Free NBN Speed boost, updates will be provided when it becomes available.

 

Regards,

 

 

PING 8 ms DOWNLOAD 75.1 Mbps UPLOAD 15.5 test speed again still no changes  technical support team not able to help,  very frustrated!!!
ADAM_12
Level 2
Ahra_G
Moderator

Thanks for confirming! 

 

Call back is all set tomorrow, 23 FEB 5.30pm QLD. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

 

To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app

 

 

-Ahra_G

prigbye
Level 2

Hi 

I'm also having the same issue.  I have been sent this email with the speed increase from 18 Feb, I'm still only acheive ~40mbps on 50 plan.  Both modem and router have been rebooted, but has not made a difference.  I can't seem to PM any of the moderators to provide details.  Please advise.

-snom-
Level 2

Thanks for the assistance, speed rectified.

Riezl
Moderator

Hi @-snom-, we are glad to know that the issue has been resolved. Cheers!

Riezl
Moderator

Hi @prigbye, please send us a PM with your TPG account details. To send a PM, please refer to this link: How do I private message (PM) in the community

gunturhakim
Level 2

When check internet connection is sometimes very slow, but at night the speed is boosted, jakarta
Why did it happen

Ahra_G
Moderator

Hi @gunturhakim

 

The Speed Boost should take effect on the date indicated on the email. 

 

If you are having issues with the speed. please send us your Customer ID or username via private message so we can check the status of your connection. 

 

 

Thanks!