We will raise this to our Account Specialists Team for investigation with the Free NBN Speed boost, updates will be provided when it becomes available.
PING 8 ms DOWNLOAD 75.1 Mbps UPLOAD 15.5 test speed again still no changes technical support team not able to help, very frustrated!!!
Thanks for confirming!
Call back is all set tomorrow, 23 FEB 5.30pm QLD.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app
I'm also having the same issue. I have been sent this email with the speed increase from 18 Feb, I'm still only acheive ~40mbps on 50 plan. Both modem and router have been rebooted, but has not made a difference. I can't seem to PM any of the moderators to provide details. Please advise.