For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages.
We have also created this article that can guide you on How to Check for NBN Network Outage
This is the same article that you'll see above.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection
In your case, the service is currently affected by an unplanned NBN network outage and NBN technicians are doing their best to rectify the issue as soon as possible.
Hi @Dfothergill, in your case, there's no outage affecting the service and the connection issue was resolved by connecting the cables to the right port on the TPG modem and the NBN connection box.
For future reference, you can refer to the article below for no connectivity troubleshooting.
Let us know should you need further assistance.
That's all very well and I get that these are unprecedented times etc. but our area has had no internet for 5 days now. Every evening I get a message saying that NBNco is investigating the issue, the next morning the message says that NBNco has resolved the issue, and by sundown the whole charade starts again.
To make matters worse I'm trying to chat with tech support just to get a timeline on when it'll actually be resolved, and you're so swamped I can't even send the message through. The one time I managed to get it through the chat went unresponded to for half an hour before being closed by your support team (who must be overwhelmed at the moment - aren't we all?)
We're trying to work from home or even just stay informed (or distracted) and as far as I can tell the NBN can't cope with the demand... I'm just spitballing solutions here but what's the chances of going back to ADSL2+ for the duration? Regardless I hope TPG can take legal action against NBNco in these times where the internet kinda needs to be treated as a human right. I can't be the only one that's gonna be asking for refunds at the very least...
There's currently an NBN network outage at my property, in Coburg Victoria.
I just received a text from you saying that NBN Co is "investigating an outage in my area". But the NBN website says that it's planned maintenance from 7-3.
If it is actually planned maintenance, why would I not have been notified about this beforehand?