For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
So basically what you're saying is, if you can't connect to the NBN, connect to this page (ON THE NBN) to check if the reason you CAN'T connect to the NBN, is due to an NBN outage? Do you even realise how stupid this is?
Yes! It is a bit contradictory.
It would appear by checking for an outage is whereby customers have access to another device to access the internet, as in a mobile phone with network data/internet access.
If a customer can not access internet, calling via a phone to our call HD agents is the only option and we will check for them.