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Huawei HG659 ethernet issues, intend to replace with a TP-Link Archer VR600

Level 2

Hi TPG Community, 

 

I've just got my new NBN connection and Huawei HG659 modem router, however it seems the ethernet connection on this device is extremly temperamental as it frequenty drops all ethernet connections. As the device has been hamstrung by TPG there is very little troubleshooting I am able to do. 

 

I indent to replace the unit with something more reliable which will also allow me better control.

 

As I don't use a landline I indent to get an TP-Link Archer VR600  (http://www.tp-link.com.au/products/details/cat-15_Archer-VR600.html)

 

I can see TPG fully support the  TP-Link Archer VR600v. So I would assume the  TP-Link Archer VR600 is a good option. 

 

I have read however that if you use the wrong VDSL settings on a modem you could get your account temporarily suspended.  Is this true on TPG?

 

Can someone pleaes provide the correct VDSL connection settings for the TP-Link Archer VR600?

 

TLDR:  Huawei HG659  is rubbish. Replacing with TP-Link Archer VR600. Need correct settings.

 

Thanks!

3 REPLIES
Moderator

Hi @BlueRacoon,

 

Welcome to the community.

I tried to gather information on your TP-Link VDSL modem try to use this setting.

 

vlanID.png

 

Then enter your TPG UN and PW.

 

I'd like to set your expectation that TPG only support the provided TP Link VC1600V & TP-Link C1200.

 

Let me know how it will go. Smiley Happy

Level 2

Thanks for the information. 

 

I don't need router support, I just need one that is usable for my workload. However, does TPG itself not provide the TP-Link Archer VR600v? I assume they must as there is doucmentation for it's setup and usage (https://www.tpg.com.au/helpdesk/pppoe/FTTN_VR1600v_OSX.pdf)

 

I've read a lot of discussion online about the different NBN router/modem options available.

 

This page seems to be the best put together. http://whirlpool.net.au/wiki/fttn_registered_modem_router

 

In the TP-Link Archer VR600  section there is a note: 

 

Status: Working, but check SRA enabled within the DSL settings, see https://www.finder.com.au/fttn-nbn-router-comparison

 

Does anyone have any addional information on the correct advanced settings for this modem configuration like the SRA setting above?

 

I can't afford to have my NBN connection locked out for any period because the connection settings are not perfect.

 

 

Level 2

I have found the cause of the ethernet issues I was experiencing with the Huawei HG659.

 

Thanks to a recent NBN outage of a few hours I was able to reproduce the problem which was happening sporadically for me a few weeks prior. 

 

When the internet drops out, the modem appears to dedicate all of it's (obviously underpowered) resources to re-establishing the connection. So any DHCP control or ethernet traffic flow it might be managing will not operate, everything grinds to a halt. Other examples of this is the admin portal to the modem not loading or loading extremely slowly, and frequently dropping the logged in session. Wifi connections being dropped. Basically it's completly unusable for any task whist the interned is dropped or unexpectedly disconnected.

 

As the NBN conection drops occasionally, if you use your modem for anything other than directly accessing the internet, you will need a new modem. Unless they fix this issue with the software, but we all know that's not going to happen.

 

TLDR: If you use your Huawei HG659 modem for anything other than directly accessing the internet, you will need a new modem.