Welcome to TPG Community!
We were unable to locate the account using your community details.
Please PM us your TPG customer ID, username and address with a brief description on why you'd like to cancel the service.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
Hi @dpphelps, thanks for providing the account details via PM.
We have checked the status of your connection and it appears to be completely down at the moment.
Is the modem currently connected and on? Are you getting a dial tone on your home phone service?
We understand the need for a higher speed and we'd like to check what can be done to improve what you're getting on your ADSL service.
If you could give us a chance, we can have a specialist contact you for further troubleshooting. Can you PM us your best contact number and most convenient time to receive a call tomorrow?
Hi @dpphelps, we can see that our Escalations Team has been in touch and discussed the concerns you have raised.
We are saddened to know that you have already decided to cancel the service.
To finalise this, please make sure to send an email to the email address provided by our Escalations Team.
Let us know if we can be of further assistance. Thank you.