Welcome to the Community!
Using your community details, I was able to check your connection history and run some tests. We're detecting a possible NBN fault that requires assistance from NBNCo. I have escalated this issue to our Engineering Team to assist with the case. Expect updates to be provided to you within 24 hours via SMS or phone call. Should you have other concerns, please let me know.
I can see that an NBN technician has been booked to address the issue and that you have already agreed to the appointment as well.
Further updates including the outcome of the tech visit will be discussed by our Engineering Team. Just leave a comment if you need further assistance.
Thanks for the update @dphabs.
We understand that our Engineers are monitoring your connection.
We'll chase this with them and have your assigned Engineer to contact you today to discuss a possible TPG technician visit.
They'll be in touch between 10AM - 12PM today.
We understand that our Engineering team has been in touch and a TPG technician is booked to visit your premises to help us with the investigation.
Further updates will be given by your assigned Engineer.
Should you require further assistance, please let us know.
Based on the latest log on file our Engineering Team is still awaiting an update from NBN Co. You will be contacted by one of our Engineers when update is available. We apologise for any inconvenience.