Hi @Evy ,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community
Welcome to the community!
WLAN light do not turns into red, it is usually the Internet light which indicates no internet. Are you still having issues with the service at the moment?
If so, shoot me a private message with your account details (Username/Customer ID together with the address on file) so we can check the status of the connection.
My WLAN light turns into red. what is that problem?