Internet keeps dropping out

[wwweric5686]

Hi Team,

We have been experiencing ADSL2+ internet connection intermittent up and down for the last 4 days.

I have tested on 2 different routers and both have the same internet connection issue. So it is not hardware or router problem.

Please check ASAP as it has affected my works.

[BasilDV]

Hi @wwweric5686,

Welcome to TPG Community!

We were able to locate your account using your community details and have run some remote test.

We have detected a possible fault on the copper network, which may cause the issue. The case has now been escalated to our Engineering team for further investigation.

They'll be in touch within 24 to 48 hours on the contact number that we have on the account.

Should you require further assistance, please let us know.

Kind regards,

BasilDV